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| ■Robbery or accident Call 110 |
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| If you are the victim of a robbery or violence, or are involved in a traffic accident, telephone the police (Tel. 110). |
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When the police officer answers your “110” call, remain calm.
Tell the officer,
1) what happened
2) when it happened
3) where it happened |
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When you hear the siren of the patrol car, come out to meet the car, and guide it to the accident or crime scene. |
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The “110” call to the police is a free call. Coins or telephone cards are not necessary when calling from a public telephone. |
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When calling from a mobile phone, be sure to give the location (address) of where the call is being made from and the mobile phone number. |
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If you do not know the address, describe some buildings, etc. which can indicate the location (or call from the nearest public telephone.) |
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*** Koban (Police Box) ***
There is a Koban (police box) in each district with a police officer on duty. The Koban deals with local patrols, people who have lost their way, and lost articles. If you need to ask for directions, you can get help at the Koban. |
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| ■Fire Call 119 |
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| If a fire breaks out, shout out to let the neighbors know, and contact the fire department to send a fire engine (Tel. 119).It is dangerous to try to extinguish a fire alone. |
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When calling the fire department (119), remain calm.
Tell the officer,
1)there is a fire
2)where it is (address or some landmarks)
3)what is on fire |
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When you hear the siren of the fire engine, come out to meet it, and guide it to the scene of the fire. |
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The “119” call to the police is a free call. Coins or telephone cards are not necessary when calling from a public telephone. |
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When calling from a mobile phone, be sure to give the location (address) of where the call is being made from and the mobile phone number. |
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| ■Illness and injury Call 119 |
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In case of a sudden illness or injury, call the fire department for an ambulance (Tel. 119). In cases of minor injuries or normal illness, use a taxi or car, etc. to get to a hospital or clinic.
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When you call the fire department (119), remain calm.
Tell the officer,
1) it is an emergency
2) what happened
3) your location (address or some landmarks)
4) your full name
5) the phone number from which you are calling. |
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When you hear the siren of the fire engine, come out to meet it, and guide it to the scene of the fire. Also be sure to have ready the health insurance card or hospital/clinic card of the sick or injured person, when the ambulance arrives. |
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The “119” call to the police is a free call. Coins or telephone cards are not necessary when calling from a public telephone. |
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When calling from a mobile phone, be sure to give the location (address) of where the call is being made from and the mobile phone number. |
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*** Holidays (Night) Emergency Patient Services ***
There are emergency patient services in each district to treat emergency patients during holidays and at night. A dial-up inquiry service is available in Japanese at your city’s office. |
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| ■Earthquake |
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Japan is a country that has many earthquakes. It is important to be prepared mentally and materially for an earthquake.
Confirm where your nearest emergency shelter and hospital are and how to get there. Inquire at your city office to confirm the whereabouts of your nearest emergency shelter.
When an earthquake occurs |
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Ensure your personal safety and get to the nearest safe place |
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Switch off the gas, gas cookers, etc. in use. Switch off all appliances, such as cooking and heating appliances which may cause a fire. If a fire breaks out, extinguish it immediately with the nearest fire extinguisher. |
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pen all doors including the front door to ensure an escape route. |
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Try to listen regularly to the TV and radio for earthquake information. |
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Do not rush out of your building. Wait until the earthquake has temporarily stopped, then get your emergency bag, put on a helmet or other protective head covering, and make your way to an open space. |
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Try not to become separated from family members or neighbors. Check that you are all together and make your way as quickly as possible to a shelter. |
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If you are driving, don’t braking suddenly. Reduce your speed slowly and move over to the left shoulder of the road. Do not park the car next to a gasoline station or high-pressure gas facility, nor under a pedestrian bridge. |
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If you are walking along a wide road, move out to the center. If downtown, be careful of falling objects such as signs, telegraph poles, glass from windows, etc. |
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*** AFTER an earthquake ***
After an earthquake, there is the danger of yoshin (after-shocks) and tsunami (tidal-waves). If possible get accurate information from the radio, newspaper, television, etc. If you find you cannot return to your residence after a big earthquake, inform your country’s embassy or consulate, your place of employment, or your school of the safety of both you and your family |
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*** Saigai-yo dengon dial ***
(Telephone message service in times of disaster) Call 171
When a disaster occurs, it is often difficult to make telephone calls to the affected area. In such circumstances use the Saigai-yo Dengon Dial service (telephone message service in times of disaster). People outside the area can listen to recorded messages made by those in the affected area regarding their safety, etc. It is like a voice recorded message board. Similarly, people outside the area can send messages to people in the affected area.
Notification of the introduction of the NTT Saigai-yo Dengon Dial service will be made on the radio, television and Internet, etc. You use the service by dialing 171 and following the guidance in Japanese to record or listen to messages. |
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| ■Typhoons |
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Do not go out in strong winds. If you must go out, wear a helmet or thick hat. |
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Do not go near fallen utility poles or sagging cables. |
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Pay close attention to weather forecasts. If a warning to evacuate the area is given, evacuate as quickly as possible. Families with elderly or sick persons or infants should evacuate early. |
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*** the Disaster Victim Certificate ***
It is necessary to have a Risai Shomei-sho (Disaster Victim Certificate) when applying for tax deductions or a tax reprieve for victims of storms and floods.
Application forms for a Risai Shomei-sho may be obtained at each city, ward, town or village office or from a fire department.
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| ■Traffic accident |
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| *** If you are a victim *** |
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Report the accident to the police immediately. If the accident is not reported to the police, the Kotsu Jiko Shomei-sho (Proof of a Traffic Accident), required to receive insurance payments due to a traffic accident, may not be obtainable. |
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Confirm the address and name of the driver and the owner of the vehicle (when the driver is not the owner), and also the vehicle registration number, date of insurance entry and name of insurance company. |
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Even if you think your injury is minor, have a medical check-up. |
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| *** If you caused an accident *** |
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Help the victim (give first-aid, call an ambulance). |
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Notify the police. |
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| ■Gas leaks |
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| If you notice any irregularity with the gas, |
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If you notice any irregularity with the gas, switch off the gas. |
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Open the windows and do not light any flames (or sparks) in the house. |
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Contact your local gas company, regardless of the time of day or holidays. |
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Propane gas is heavier than air, so it is necessary to sweep it out. |
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If you use propane gas, contact details are written on the gas cylinder |
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| The contact telephone number for reporting "Osaka Gas" gas leaks in Hyogo Prefecture is "Osaka Gas" gas leak special number 0120-7-19424 (free call) |
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